Like most customers on here I purchased CurlSmith products, based on their mostly '5 star' reviews on their own website. Same issues with delivery and tracking, no sign of them after 12 days. Emailed for a refund and all of a sudden the morning after they were despatched with absolutely not contact from the company. The products arrived 3 days later and I firmly believed they'd be worth the wait?? It's a very clever scam this website. The product is put in fancy packaging and your brain is saying, 'this must be great'. NO it is not. I have never in my 46 years of managing my own long curly thick hair used anything so harsh in my entire life!! It's so bad its frightening, when after a couple of uses of all these products, Curl Defining Styling Soufflé,Hold Me Softly Style Balm,Moisture Memory Reactivator and Curl Quenching Conditioning Wash. YOUR HAIR is left like STRAW and if someone poured a bottle of DYE BLEACH all over it!!! I've had to resort to using pure coconut oil for the past week or so to try and get my hair back to some kind of reasonable condition. I contacted their customer services to request a return and refund. Of course they used the so called 15 day money back guarantee... and would not hear of any kind of mediation. Maybe I should report them to Trading Standards and find out exactly what is in the products, that causes immediate damage to your hair. If they were so positive about the products, they'd be alarmed with negative feedback, but obviously using the website to hide this. Funnily, I was never asked to leave a review at anytime directly with CurlSmith???? I've contacted my credit card company and there is a dispute now underway to retrieve my monies. I always use Luster's Pink it's designed for Afro hair at a fraction of the cost of this rubbish and is really good! Why I thought I'd treat myself to CurlSmith products I really do not know.