Don’t buy from monsoon unless your 100% sure your keeping the item. I bought two coats costing £165 each, two sizes for my friend to try on as a Christmas present. I was a couple of days over the 30 day returns policy for the return of one coat. I emailed monsoon to advise due to COVID I couldn’t get the coat back off my friend by a couple of days. I live in Cardiff and friend in Redditch. They replied with, they couldn’t guarantee I would get full refund. I asked after numerous emails ignored for name of CEO. There reply is the case is closed. Shame on you monsoon, appalling customer care. Will never buy from you again.