I bought a dress in the Oxford Street store for £26 without a tag on it. The shop assistant processed it at the till by putting in the code from the stitched in label and I paid with my credit card. I tried it on at home and it didn’t fit so I went into the St Paul’s store to return it. I had the receipt by the way. The store manager at St Paul’s (Vicky) refused to process the refund because it didn’t have a tag on it. I said to her that I bought it without a tag, at which she raised her voice saying ‘DON’T BE AGGRESSIVE’. She refused to process the refund and said that I need to go back into the Oxford Street store so they can check the CCTV. When I said that seems unreasonable she continued to call me aggressive whilst pointing her finger at me. When I said that the customer service was appalling, especially since it was her that was pointing her finger at me, she said she knows what’s she’s been doing as she’s been in retail for 19 years. She also asked her assistants to refuse to respond to me when I questioned why they would need to check CCTV for me to get a refund. I just cannot believe how atrocious the customer service is. Just completely shocking. I’ve been a loyal customer for years and can honestly say the experience with Vicky has put me off ever buying from Accessorize again.