Terrible terrible ‘customer service’ - don’t want to give it 1 star but it won’t let me not put one! Haven’t received my order 10 days after placing it. Evri have had my item for 7 days, sending me messages for the last 3 days that it is arriving on that day! MONSOON WILL NOT REFUND ME telling me that I need to return the item for a refund - not seeming to understand that I am unlikely to ever receive it. Evri are not my problem, I paid my money to Monsoon who state a 2-4 day delivery. Why would a company employ a delivery service that DOES NOT deliver a service to their customers. I am extremely stressed and suffer with high blood pressure. I don’t understand how they think they can refuse me a refund for something I never received. I will NEVER order from Monsoon again and advise that others also think twice. Disgraceful