Monsoon didn't refund on a return. 2 weeks of ignored emails and social media, I used paypal to claim back my money. Monsoon didn't like that, threw their toys out of the pram and stopped the ability of me using my account. Since then I have had non-stop marketing which I never signed up for and was always ticked 'no' when I had an account. I asked them back in Sept to remove all my personal details, as per the law within 20 days. They said they would but the marketing is still coming. All emails have been rude and ignorant - I don't think customer services truly understands or even cares. I contacted the ICO, who are kindly on the case and have asked for photographic evidence of the postal marketing which I have happily supplied. If they carry on with marketing/not removing my personal data they can get fined heavily. This company is awful, their attitude stinks and the way they have treated a customer of over 20 years is appalling, but they really do not care. Please folks, be careful spending your hard-earned cash with these people.