Saw the bag I wanted on line on offer - went to store to buy it and it was full price. Assistant said, "Buy it online then" - no apologies for the time wasted and cost of parking. The website says offers on line and in store, but apparently it means online and possibly in store, if they feel like it. I ordered the bag because my daughter liked it, and had to pay next day delivery, which I suggested should be refunded as a gesture of goodwill. The only thing they gave me is 10% off the next order - as if I would shop with them again! Sadly another high street store with poor customer service that will no doubt blame online shopping for store closures