Extremely bad service and website! Placed my order, checked out through PayPal with correct current adress. Confirmation email came back with wrong adress! Went into my profile to verify I did not make a mistake. I had not.
Numerous calls/ chats emails with Monsoon before dispatch they refuse to cancel or amend / redirect my order!!! They apologised and said their system must have pulled adress from old order!!! Who does that!!
Then to be told we will call on Saturday morning to resolve it- but the phone lines were closed!!
Only to get an email dispatching it to the wrong adress, and then being told in our TC we don't cancel after dispatch!!!! Well I tried before despatch!! No dress no money! Avoid!!
5 years ago
Monsoon Accessorize has a
2.8
average rating
from
157
reviews
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