Ordered a dress online, arrived dirty at the bottom and also had blue pen mark towards the end. E-mailed the customer service to advise a store I can exchange it as it was quite urgent. They came back to me 5 days later advising the store I could find my size and exchange. Rushed to the store to only find out that the dress in store had a similar blue pen mark on a different spot. I had to wear the dress I purchased online as it was 'cleaner'. Wish I had more time to look for another dress from another brand and get my money back. Terrible quality for £120 - will not buy again.