My order number is 80445365 I bought 6 items on monsoon website cost me £186.50 on the 25/6/2020. And on the 27/6/2020 Hermes send me an email that Hermes has delivered my package , I was in my flat all day when I saw the email I quickly run downstairs to see my package, nothing was found anywhere, I did email monsoon but no reply . On the 28/6/2020 I did spoke to one of customer service stuff called Teresa and she did email me back that it will take 10 days working days . I waited waited and waited. I haven’t heard anything about refund .Monsoon customer service is a Ghost story town .My package didn’t come and my money didn’t come back either, you should be ashamed of yourself for your poor service. Monsoon is quickly to take money from you but don’t care of they next step.i am a single mother of 3 kids no job who was just trying to buy some thing from monsoon from the little money I have to brighten my summer 2020 in this corona virus. Monsoon has caused me depression, I am still waiting a response to my numerous emails now today is 41 days without any response. Even Jesus fast 40 days only.They continue to fail to refund me for the 6 items that I have paid for but NEVER RECEIVED. Did not expect this level of cunningness from monsoon, shockingly poor poor customer service. I hope that is not a scam site or scammers.Monsoon people took away all my money, it’s a painful experience with them. I am absolutely disgusted with the customer service . I have been in contact with Teresa from monsoon which she keeps telling me that she has send my case to her manager, on the 22/7/2020 the email was send to me saying that they are going to refund my money. Until now 5 August 2020 nothing has be done.I am sure I would have been very happy with these items.But - delivery was arranged through “HERMES ” who arranged a delivery time .Then stated parcel was delivered and signed for. Obviously all total lies, I had been home the whole while .Hermes also used same tactic to send screenshots of the GPS. The sooner firms stop using Hermes the better, hope they go bust so that decent firms can pick up business.