I have had a problem with Monsoon not letting me use my rewards when I try to buy something online. The problem started in Nov/Dec 2019 when the rewards weren't showing after purchasing items. I ordered again and the same happened. I was issued, they said, a new card but it never arrived. In Feb 2020 I was then told the reward card wasnt linking to my account and the customer service person said they had issued yet another card that would come in the post ( it never has). I was given the card number over the telephone and the pin number I asked the person to make sure this card was linked to my acct. I could now see my rewards. However, when I tried to spend the rewards I got a message saying pin invalid. I emailed and I got a reply with the reward card number and pin. I have tried countless times to use the rewards and still I get a message saying pin invalid, although more recently it has said reward card number is the problem. It is now mid August. Ihave contacted Monsoo countless times. I have been given excuses such as IT are working on a problem with the rewards. This implies they know there is a problem. I've been told 3 times the rewards would work by Friday, so 3 weeks of Monsoon fobbing me off because they have never worked. I have sent numerous emails, most seem to be ignored. I have telephoned numerous times and still the problem hasnt been resolved. At first some of the customer service people at sounded positive, as if they were doing something and they even tried to place the order for me although I think this was because they thought it was my fault and I wasnt doing it right. I have asked to speak to a manager afew times and one customer service person told me she didnt have a manager - WHAT! No management. I've been told head office still arent working, really? The IT people who were supposed to be fixing the problem with rewards apparently now arent working, really? Covid is still being cited as the reason although this wasnt the excuse given during lockdown. So can you believe anything Monsoon say? Emails take at least 2 weeks to answer. When the answer raises another question that takes 2 weeks to answer. I don't believe Monsoon are really trying to resolve the problem, they could issue me with gift card as I have suggested. If they are no longer honouring the rewards why doesnt someone tell the truth and say so. I won't shop with monsoon until they honour the rewards. Reading other reviews on trustpilot it is clear Monsoon don't care about their customers. If they want to stay in business this attitude needs to change - you reap what you sow!