I would definitely highly recommend to go elsewhere, this company is really unprofessional and completely lacking costumer service. In January 2016 I agreed to rent a piano, paid the deposit and I was really looking forward to enjoying my new purchase. Very soon one of the speakers started to make a scratchy sound and I contacted UK piano several times without any response but since I only used the piano occasionally I wasn’t really bothered about it. Years passed by and I was still a happy paying costumer. because of the pandemic I obviously started to look in to my expenses and I therefore contacted UK piano in May 2021 and agreed on a payment plan to purchase and own my piano to minimise my costs. Once again no one got back to me about the scratchy sound, The Piano was originally £2400 And the Stool £250 made a total of £2650. On agreement I paid a deposit of £530 so that left me with a balance of £2120. Since I been a long term customer we agreed on a payment plan of a additional 12 months of 95.00 of monthly payments that made a grand total of 65 payments of £95 leading up to A total of £6175, £6705 with deposit. This was absolutely my choice and I was happy with the agreement, as a costumer I could have sorted this earlier or made other arrangements but I decided that this was my best solution even though my speaker was faulty. On the 15 June 2021 I emailed Thom*s to make sure I had cleared all my payments and I officially owned my piano. I also called several times but he was always busy and away from the office so I never heard back from him. On the 13 October, 4 months after my last attempt to contact UK piano I received an email saying I owe them 3x£95 a total of £285 for missed payments, As I did question this per writing and phone calls I obviously got no response or any update what so ever and thought I leave it. February 19th, This is when tipsy Hel*n probably ran out of cash and Chardonnay and thought it was a great idea to finally email me back on a Saturday night 8pm, severely misspelled and impolite claiming they will collect my piano following week. Wow just wow! This is again after paying my piano for 65 months without any delay or any dispute and never complaint about the poor customer service broken speaker or really poor communication. There is several other companies that rent or sell pianos, this is absolutely not one that I recommend. If you need any other recommendations feel free to contact me! Niklas