Had the worst experience of customer service ever. Totally unacceptable and poor customer service from Russell Hobbs! Our iron is faulty after 18 months. Not heating up properly and cutting out and losing temperature completely at times. Now has water leaking from bottom of the iron and a burning smell of plastic present when the iron is switched on. Explained all this by sending 6 emails, proof of purchase and pictures of the iron plus warranty details but told that was not enough and if I can't provide a video of the low temperature and smell then they can't honour the warranty!!! They asked me to plug it in again and video what was happening! What about safety?? Its a faulty iron thats about to go BANG!!! A video of what?? A burning smell and an iron that shows lights on but doesn't heat up!! Then told I'd need to pay for an independent inspection of the iron and then send back to them all at my own cost. The iron only cost £24.99. Never had such poor customer service anywhere else. They offer a 2 year warranty and an additional year so 3 in total but don't want to know when a fault develops and it cannot be video'd. They obviously have no intention of adhering to their guarantee. I will never have faith in their warranty, products and customer service again. Never been so angry just like the last post. Email after email and messed about completely. I won't be giving up either and i am in the process of taking this further.