Bought sandwitch maker from them. You think how can somebody go so wrong with something as simple? Russell Hobbs proves that they can. Not only it's impossible to clean (thankfully also because the trays are fixed) but also maker is overburning every single sandwich I made. When I had to partly take it apart (everything was wired for no clear reason) and clean it up. I put it back together and after 5th time had it starting to surge and flipping my breakers. Spent twice less on some no-name sandwich maker 3-in-1 with detachable trays and that thing is way better than Russell Hobbs was. If that's british quality, no wonder UK is in ass.