I ordered the pack of socks as a gift needed for the 15th. I placed the order on the 28th of Sept and it is now the 13th of Oct. and I still have not received them. The customer service team literally just fob you off. They blame the courier without trying to get to the bottom of it. All I get are silly replies with no merit to them. Perhaps a copy and paste method. The last email I received was: "Unfortunately, there is still no update in the tracking. As soon as the parcel is reported as a return, we will refund the amount" I was told that Royal Mail tried to deliver but I have checked my security cameras for the whole day on the 6th when they claim delivery was attempted. And not one person came by to deliver anything. Unfortunately Royal Mail is also as useless as this company. I cannot contact them at all and the tracker has said the same thing for over a week. I have told this company multiple times that RM never tried to deliver but they are just wiping their hands clean of the situation. I have now gone to Citizens Advice and to my bank and created a dispute to get my money back. Please if you do not want to throw your money away, STAY AWAY FROM THIS COMPANY. Update: It is now over two weeks since I ordered. I am 💯 convinced now after reading other reviews that my item was never sent out and they are just making up lies.