Went to change dates as mother has covid and couldn't travel in 3 days time, wouldn't allow me to change dates as they said they're stopping service from Cardiff to London because of lack of travellers (the buses are never empty on this journey and my mother travels there atleast 5/6 times a year) so I asked for refund as it out of my mother's control that megabus have stopped service and was told she couldn't have a refund. Really don't understand as she is entitled to a refund if the issue is with megabus services being unavailable. I'm using the service myself in the coming weeks, if I could change to national express, I would as they don't deserve our custom!