i get more solicitation for reviews than actual replies from CS. my first Spotlight no longer holds any battery charge after just over 2 years. i only replaced it bc i had a bunch of brush heads i didnt want to waste. I ordered a new one, which never arrived. it's now been over a week since i alerted the Spotlight team to the issue, and my replacment has not even shipped. it's stuck on Label Created for two days. no one has replied to my queries about the status. responses are often >24 hours. if i ever get my replacement i will be using it until the brush heads are finished and moving to another brand. very unimpressed.