I was attracted to a Virgin money current account switch after watching The Martin Lewis Money Show during which made me aware of a incentive Virgin Money was offering if I switched to them. The incentive advertised was 15 bottles of wine. I searched for this offer on the internet and made a application from the links I followed. My application was approved and I switched to their account. After approx 4 weeks I chased them up because I had not received the wine and the reply was that they were checking that I met the criteria for the offer but as soon as this was confirmed I would receive a voucher which I could redeem for the incentive offer. After another few weeks I chased them up again and was informed that the account I was set up for did not qualify for the offer as they had given me a different current account. This was not made clear to me although they said it was in terms and conditions. I raised a formal complaint which was unsuccessful They did offer me £25 compensation because the agent sent me a standard reply which was mid lead me into believing that I would receive the wine incentive. I have now started to remove my funds from this account and moving my direct debits etc to a different bank