I am a customer, today I used western union to make a simple transaction, it was declined by your system, even though I was asked to authenticate it with through my app, which I did, using my fingerprint. Then I receive a text from the bank asking me if the transaction was made by me, I replied with a Y as in yes Iade the transaction. Then I tried again a couple of times and the transactions were declined again. Then I phoned the fraud team, explained to them what had happened, went through yet more security questions and the person told me that he will have the block removed and that I should try again in 10 minutes. I tried over 10 minutes after, but it was declined again, so I left it a bit longer and tried again, declined again. Then I went to live chat and explained and the person told me that the block had not been completely removed and that I had to phone the fraud number yet again. I told her that I wanted to make a complaint, I've been on the phone trying to resolve this issue for over 1 hour and 30 minutes, I have never encountered such complete stupidity with a banking team, your service is shocking and it's causing me huge stress and anxiety, that I don't deserve. I then phoned the fraud section again, they told me they have removed the block to try again and the transaction is being blocked again. It won't even let me send it via bank transfer either. These people are moron*!