Utterly disappointed with customer aftercare. I ordered taps just as the UK went into lockdown so couldn’t get a plumber until after this was over. The taps weren’t even out of the box for this time. Unfortunately the taps were not the right size so I wanted to exchange them, I was finally told as it was outside the returns period they wouldn’t accept this and I was stuck with them even though they hadn't been even opened and I wanted an exchange. Customer services take ages to get back to you and when they do they are very unfriendly. Working flat out during the Covid crisis in the NHS I wasn’t able to do anything with the taps myself and plumbers wouldn’t come out, still no understanding from these guys, flabbergasted at the lack of ‘customer support‘. Don’t get anything from them, they won’t accept returns!!!!