DO NOT USE THIS FIRM Ordered two products online. Advised one of them wasn’t available within the time I needed it, so asked cancel the entire order (as their delivery charge for orders under £500 is astronomical). This all happened within 24 hours and obviously no product was delivered to me at all. Sent 5 emails and also completed their website form advising of my wish to cancel and requesting a full refund - they haven’t even acknowledged any of my requests. I’ve also called them twice - hanging on for a very long time - but their phones just ring endlessly then cut you off. I have had to involve my bank now to recover the monies. Seriously, find another firm to buy your products from and do not use these people.