SCAM - beware!
We were offered "try before you buy", "no obligation", "risk free", trial of their service. UKBride assured us we would recieve a review call from our 'account manager' to discuss performance before the free trial ends and we would not need to pay anything unless we were completely happy with the review and wanted to continue with the service. This review did not happen, istead we recieved an invoice for over £2000. We were then aggressively chased for payment, sent legal letters, threatened with court action, etc.
The only way to cancel your free trial is with an arbitrary STOP CODE. Getting verbal confirmation or sending an email to cancel is not enough. You must get this arbitrary code. This can be done online, but they've hidden the page. There is no way of doing it from your supplier dashboard. Everything has been designed to make it as difficult as possible to cancel.
To make matters worse, the service is awful. We recieved over 50 'leads' from couples looking to get married but none of these responded when we emailed them. This seemed strange so we investigated further and it seems that none of the couples were actually looking for what our business provides. So essentially what UKBride are doing is sending out email addresses of people who are getting married as appose to tayloring the couples needs to individual suppliers (which is what more reputable companies such as Hitched and Bridebook do).
I would avoid this company at all costs - they are absolute fraudsters! If you have already been scammed by UKBride it is worth joining the facebook group - wedding industry inequities. There is over 800 people in the group who have been scammed by UKBride and are all supporting each other and providing members with legal advice, evidence etc.
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Alice, Customer Support
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