Similar story to many who have already posted on here. This appears to be a complete scam. Purchased gold bars online for storage at their 'secure location'. Never received any documentation. Initial emails were responded to (mid-late 2020) but always the same response - "delays due to covid", "they are in the post" etc. but still nothing ever received. Finally called and a woman took my number saying that Nick would call back - never heard from him/them again. I have reported to Visa, the Irish Competition and Consumer Protection Commission, The Garda National Economic Crime Bureau (GNECB) and will submit online to UK authorities next. Total scammers, fraudulent company. The Garda National Economic Crime Bureau responded by email to say that the matter would be followed up on so if you are unsure for any reason about calling the Gardai then you can still email this division - can't post link but their email address is at the bottom of their homepage within the Garda website.