The advice we received in our free consultation was flawed. To meet the threshold for my husband to sponsor me, the monies that would be accounted for in was the minimum balance over a period of 6 months in each individual UK bank account. Despite being asked, the associate that advised us (Monica), said that it did not matter from which account we chose to pay from as accounts would be looked at as a whole and it would not affect our eligibility in meeting the government's requirements. We only realised that this had adversely impacted our application when we spoke to a senior solicitor (Haq). We were then assigned to a case worker (Anisa) who due to some family emergencies was not able to provide her full attention to our case - our emails and phone calls were repeatedly left unanswered. As we were applying from outside the UK, it was more difficult to get a hold of her. This was very frustrating as we were time constrained and had paid a substantial amount for our immigration application to be put on a fast track route and handled professionally. We were not receiving the service we had paid for. After a number of international phone calls and complaints, we finally had our caseworker changed to Ahmed, who was transparent, efficient and very much on top of our case. We are very pleased with how he managed our application process. In hindsight, the first case worker should have handed over our case to someone else sooner knowing that she was not able to give her full attention. This could have saved us a two-week delay that was caused and the extra funds we had to pay for a hotel quarantine that came into effect when we arrived.