Since the new system was introduced, the emails come through without showing the property address in the subject - we have seven so it becomes difficult to manage. Also there's no longer continuity with the staff member who deals with us. It used to be Sue Lethbridge, who was brilliant, but she's changed departments and I've now been contacted by several different people, none of whom seem to see central info and I have to keep repeating myself. Fortunately, I've now started moving all seven properties to a group policy, administered by Christopher Witton, who's very good. Also, the Rent Guarantee and Legal Insurance now comes through as seven different policies, instead of just one group one - why the change?