I ordered a football shirt from this company, specifically because there was an option to add a “Champions” patch to the sleeve. If the patch hadn’t been an option, I would not have placed the order. When the shirt arrived, there was no Champions patch. I contacted the company by email and explained I wouldn’t have ordered the shirt if adding the Champions patch hadn’t been an option. I explained that I wanted to return the shirt and I would be happy with either a) a replacement shirt WITH the Champions patch, or b) a full refund. Initially, they demanded I send them photographs of the shirt, to prove there was no Champions patch, which I did. They then apologised and said they were very embarrassed that they hadn’t added the Champions patch and explained it was because they processed the order in a hurry as they were trying to catch the post. They offered to refund just the cost of the patch but I explained that course of action wouldn’t solve my problem. I reiterated that I wanted to return the shirt and I would be happy with either a) a replacement shirt WITH the Champions path, or b) a full refund. They then admitted they couldn’t supply a shirt with the Champions patch because they didn’t have any (i.e. their first explanation regarding the absence of the patch was a lie). At that stage, I told them there remained only one option, which was to return the shirt for a full refund. They ignored that email and proceeded to refund just the cost of the patch I have sent 2 further emails, which have both been ignored. I tried to reach the company by telephone but they don’t answer the phone and I can’t leave a voicemail because the mailbox is full. I’m not sure I’ve ever seen a retailer so blatantly try to rob a customer of their hard-earned money. What’s happened isn’t even up for debate. They sold me an item, which they didn’t provide and they’re now refusing to engage with me, or tell me how to return the shirt. To be clear, it’s just a plain football shirt - one they can re-sell. There’s no name or number printed on it - it’s just a stock shirt - so I can’t for the life of me understand why they’re refusing to engage regarding a return. I have opened a dispute with PayPal, which should hopefully see the situation resolved - but it really should never have come to this.