Unacceptable experience. I made a change request literally 15 minutes after making the order in the same email that was requesting more information to verify my payment. My request was ignored and they still took the payment. Only after I asked again did they acknowledge it and told me it was too late because they had already verified my payment and sent it to printing. That was the point of asking for the change in the same email! The worst part is they tried telling me it was printing before the payment was verified. What company would in their right mind print something without payment? I didn’t receive a status email confirming it was being printed until more than 10 hours after they had responded to my initial email. Clearly, it was their mistake for not reading through my whole email. They refuse to admit their mistake and the worst part is you can only communicate through email. This is some of the worst customer service I have ever experienced and I will never shop here again.