Impossible to get a hold of. I placed an order for some training pants over a year ago. There was a typo in the delivery address and the courier attempted the delivery. I received an email saying the item could not be delivered because of an incorrect address, and the item would be returned to the original sender half-way across the globe. I immediately called the delivery company to see if the company could stop the return, considering it was in my state already. They said there was nothing they could do, that it would have to go back to Europe. I emailed UK Soccer Shop and they told me because there was an error in the address I was responsible for the cost of the re-shipment. Fine! It was my typo after all, so I paid the $10 to ship it back to the US. They kept giving me the runaround saying that package had not yet arrived. Cut to over a year later, I can't get a hold of UK Soccer Shop, nor have I received the item that I paid for. Never received any kind of refund. If I could leave negative stars I would. Worst experience with any vendor I have ever had. Please do not purchase from them. They are thieves and frauds; hope they go out of business.