Avoid this company like the plague! Paid via Wowcher for an iPad. Paid Ultimo Electronics directly for 48 hours delivery. Days go by and no iPad (which was brought for my little girls birthday). I contact Ultimo and speak to a manager called Rowan, who says it’s not even been shipped! He tells me he will cancel my order and start a refund process. He calls me back a few hours later and states he has done this. I then email and WhatsApp to check this, as reading previous reviews on the company, other customers state that Ultimo like to tell them lots of different things. Well, Rowan tells me I will get my refund in 3-5 days. I also asked their representative via WhatsApp. They confirm my refund will be in my bank by Friday 1st October 2021. It’s not there! I ring Rowan who tells me that it will be in my bank account by close of play today at 6:30pm. I ask him to ring me at 6-6:15pm to confirm refund has been put in my account. He agrees. Around an hour later, he emails me to say it’s been shipped, despite telling me days before it hadn’t been shipped and the earlier telephone call that it hadn’t been shipped. I was then left to ring Rowan again, who backtracked on what he said. Whilst on the phone, we went through the email with proof the company’s WhatsApp representative have stated which is I would receive my refund today. Rowan then makes 110 excuses and backtracks again! On Monday I stated in a phonecall to Rowan that the customer complaints online about the company had me worried, to which Rowan stated that it was companies with the same name in different countries! When I brought it up again today and stated lots of customers have had the same issue as I have had, he refused to discuss it. Currently waiting on Rowan manager “Robert Carter” to contact me but I won’t hold my breath. Will add that Rowan told me originally on Monday in a phone call the company has NO CEO! Yet when stated today in a phone call that Companies House state different, he then tells me the CEO’s name is “Josh Hanning”, when in fact it is Joshua Hannan. The other CEO’s and company directors are Connor Flint,Nicola Daniel’s and Lawrence Caley. Mr Hannan and Mr Flint can be contacted at Unit B, Vulcan Road North, Norwich, Norfolk? NR6 6AQ. Ms Daniels can be contacted at 32 Grassmere away, Waterlooville, PO7 8RT. Mr Caley can be contacted at 12 Tubgate Cresent, Norwich, NR4 6UZ. All this information including addresses can be found on the Companies House website.