Absolutely appalling service. The staff are rude, unhelpful and inefficient. I purchased an iPhone 6s. The order stated it would arrive within 5-7 days. By day 9, not only had I not received the item, I had not received shipping details. I had to chase this and they sent the item but no apology was given. On arrival, the phone battery was dead. I charged this and 0-100% charge took just over 20 mins which is far too quick. The battery went back to zero in a similar time. I returned this for repair as it quite clearly needed a new battery. This demonstrates they either do not test items before sale, or knowingly sell faulty items, contrary to the Consumer Rights Act 2015. Despite the phone being returned by tracked postage, I had no notification to say they had received it, despite Royal Mail showing it had been delivered. They have no apology, rather many excuses about how it takes them a week to figure out what the problem item is. They then said there was no order number on it which was a lie as it was in the box with the device and printed on the return label. I pointed out how poor their service was. I received a prompt reply from a seemingly entitled individual stating “I don’t have to put up with you speaking to me in such a rude manner”. Clearly they do not know what speaking is, as I had only emailed them, and it simply stated facts about how I had chased them at every stage, evidencing their poor service. I was then told it was being processed for refund despite a repair being requested. I eventually receive a phone back stating it had a new battery. They had exchanged the phone for one in worse condition and the battery health, an iPhone menu, stated 83%. I emailed them AGAIN! I was told to charge it continuously for 48 hours, which is dangerous and I had made it clear I wanted a refund. This showed how they cannot or choose not to read emails. I have now sent the item back and will not use them again as it seems like a business model selling faulty items at a price you expect to pay for functioning items, as advertised. I dare say I will have to chase them for a refund based on experience so far. Do not use this company. Avoid at all costs and they only get 1 star as that is the lowest you can give. APPALLING.