Avoid this company at all costs (literally). I ordered an iPad Pro 2018 12.9" refurbished model at the beginning of November. It is now a month later and I will have to return the device back to Ultimo Electronics for the THIRD time because it is faulty. I have been trying to start a graphic design business for a little while now, so I ordered an refurbished iPad from UE and even paid extra for it to be installed with a new battery, along with an additional year of warranty. I received the device and, before I even completed the setup steps, I noticed a solid, blue line of pixels running the width of the screen that occasionally flickered. This is an unacceptable fault for a device that costs as much as this one did, and (obviously) even more so for graphic design purposes. I thought 'oh well, these things do happen' and sent it back. About two weeks later I received the "repaired" device. This time I completed the setup steps but, yet again, the screen fault re-appeared in the exact same spot. Evidently, nothing had been done to actually repair the device at all. Annoyed, I sent it back a 2nd time. I finally received it after another two weeks and just tried it out today...only to find that it has the exact same fault as the previous models had. Instead of continuing on this perpetual cycle of posting it back to them, only for them to send it back without doing anything, I have demanded a full refund. Their Customer Service team is also very unhelpful, especially after having spent a lot of money on one of their products. I was left in the dark for nearly the entire time that I had waited for this device to be shipped to me. I also enquired as to how it could be proved that the device had actually been fitted with a new battery, which was ignored completely. I have lost a month of potential business thanks the complete incompetency of Ultimo Electronics. Do not use this company. They don't care about you.