I would steer clear of this company. They supplied a ‘refurbished’ iphone which had a broken volume button and which, according to Apple, had a hardware problem. Both of these issues would have been present and would have been apparent if the phone had genuinely been refurbished. I sent the phone back to Ultimo who returned the phone with the same faults. I returned again, asking for a replacement, but they have refunded instead, bizarrely, deducting the postage, which I paid, from the total sum and which Ultimo had agreed to refund. My experience suggests that Ultimo does not check these phones before supplying, let alone refurbish them, but supplies phones ‘as is’ You would do better to buy a cheaper used phone from ebay.