Placed an order on Monday at 5pm on a next day delivery. I was not expecting it to be despatched on the Monday as I knew I was late placing the order, but needed the item for Wednesday, so despatch on the Tuesday would have been OK. At 5.30pm on the Tuesday UNA emailed me to say they had made a mistake on the product and they were cancelling the order. Now, I have no problem with an order being cancelled if a mistake had been made, however I do have a problem with how late they left it to tell me they were cancelling the order. They left it so late I was unable to order what I needed from elsewhere. For me that is shockingly poor customer service..