I placed my order on a Friday morning, paid for 1-3-day delivery and my card was charged the same day. The item was dispatched the following Tuesday afternoon and arrived on the Wednesday afternoon, which is within the promised 3 working days delivery period. I would say the positives for this company are the good range of products and the competitive prices, although these are somewhat offset by the need always to pay for delivery. The negatives are the lack of a telephone contact number, poor availability of the live chat service and applying the charges in advance of dispatch. Overall then only an acceptable service, based on my experience