I really like this feature. There are a couple of things I think would make it easier and I have listed them below; 1. blocking out IP addresses so that we don’t show as a visitor to the site 2.When offline messages come through they don't have any reference to the page the customer was on. The customer thinks we know what product they were looking at but we always have to go back to them to ask. 3. sends a message the notification doesn’t pop up but when you go offline the pop up stays open even when you have gone back online. If it could pop up every time they write a message it would help because then we wouldn’t miss any messages from customers. Other than it it's very very easy to use and makes customer service much more efficient.