Considering this is a free service, I should really be rating it very good. However, I am rating it based on how it fulfilled our business needs regardless of cost. We currently use Zopim on two sites with 3 registered users on each. This results in a not inconsiderable cost, so I was quite hopeful that your service was going to save me a lot of money. The chat widget, sign in, chat notifications, chat interface for both customer and employee's are all great, no complaints. There are some facilities in Zopim which have led me to decide to keep using it for the time being: - email transcript of every chat sent to as many email addresses as required. - email summary of chat statistics including missed chats, response time, total number of chats answered. There are some other features of Zopim which are useful but are not deal breakers: - snippets of auto text - visualisation of site visitors and their journey - detailed analytics of visitors There is one thing that still makes me wonder whether I should abandon Zopim and use your service instead: - I can have as many employees manning chat as possible without it costing the earth. The bottom line is that if I you implement the emails of chat transcript and the summaries of chat stats weekly then I would definitely adopt your service - I would be willing to pay for it too - as long as it beat Zopim's price.