Not sure how far reaching the reviews are from the site for, probably not as influential as Google, I don't care, I'm looking for any place where I can post my experience with this company. I ordered a wig on the 12th of December I struggled with making my decision because I tend to read reviews and if the reviews are not good I will not purchase anything from a company. First of all they don't send you any tracking information, secondly they send me a message 3 days later suggesting that I buy another unit instead of the one that I purchased,using the excuse that it's being customized. I don't mind if you're out of stock that's fine, then I will choose a wig that is to my liking not to theirs. What angers me is that they're trying to soft sell me something that I don't want and don't like. These wigs are not cheap. I'm not sure about the quality, but to have to go through all this rigmarole, I could have ordered it off of Amazon, paid less and gotten it when I needed it. I'm going to meet my boyfriend's family and I'm looking like a runaway slave. Not cool! This is the telltale sign of poor customer service, you can't even call them. You have to wait till after hours to speak with a bot probably not a live person about your concerns. Again very poor customer service they're trying to cut a penny in half. Stop being so cheap and stop bombarding me with ads! All the text messages and emails, it's too much! And it's not even that great of a discount, the discounts are bs, $20 off a $200 wig tota,really?l I hope this gets out there and more people post their grievances. People work too hard to make money without somebody trying to swindle you.