After ignoring my emails sent directly to them, I posted an online review. After Union Mart read my online Review, they communicated and eventually asked me to go to the trouble (rather than they collect) of taking this large boxed item to a courier collection point (many miles away as I am in a rural area). After they had received it, I waited 2 days before asking them about this further delay (I should not have had to chase them again). They said that they had replaced the "pump" on this twice used item. I stated that I would prefer a refund as a twice used machine should not be having its pump replaced (pressure washer - so main item of this machine) after only two uses. They refused and said they would return it to me. It is now 23rd March and I still have not received a refund or the machine. This complaint started on 5th March.