Uniqlo persists in practicing arcane return and exchange practices. They evidently see no value in 'localizing' return policy that appears to derive from those in Japan. It might behoove the incoming CEO, Maki Akaida to localize return policies that accommodates expectations of Uniqlo's U.S. customer base. I recently received an on-line purchase in size M-my customer size for all Uniqlo garments. This M was noticeably larger than previously purchased items. Rather than allow an exchange, I am required to return the item, incurring return shipping costs and expending weeks more for a refund or exchange. It is not allowed at a local Uniqlo outlet either for the same item nor returned for credit for alternative items. IMO, Uniqlo will ultimately see an eroded following for their products. Most unfortunate as the majority who post here with one-star reviews concede to the value proposition of price/quality that Uniqlo has come to represent. Uniqlo-IMO you're far from competitive in purveying customer service of the level offered in Japan.