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Anonymous
This is the most arrogant and misleading online purchasing experience. The clothes are nice for the price but oh so inconsistent in sizing! So what should one do? Purchase multiple sizes hoping one would fit. And then you are stuck with their horrible return policy. I purchased multiple sizes to try on (no local store). When I attempted to return some of them, I wasn't able to - they disabled the return links on Day 30! According to the return policy, "Merchandise purchased on www.UNIQLO.com must be returned within 30 days of the ship date found on the invoice" I did not receive an invoice, and there is no clear indication on when the "SHIP" date is. I had to assume the ship date was somewhere on the order tracking page (again, in your account you will see "order date" and "delivery date", but no "ship date"). When attempting a return on day 30 from the ship date provided on TRACKING PAGE, I was told I'm outside of return timeframe. Apparently, the customer rep provided *their* ship date that was *NOT STATED IN MY ACCOUNT* and was 1 day before the ship date on the tracking page. So, be aware - you should count 30 days from the "order placement" date rather "shipping" date as they state and then will NOT HONOR. If they wanted to be clear about their return timeframe, they should have said "30 days from the order date". Instead they say "30 days from ship date" which is misleading, as this information is not available on customer's end.
2 years ago
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UNIQLO has a 1.7 average rating from 200 reviews

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