I sent my daughter in law in London a jacket for Christmas and paid on my debit card here in the Channel Islands. She received it quickly but colour was wrong. After many attempts to get a QR code to send her, I gave up and she took the jacket back to your Oxford Street store. They would not change it because she did not have my debit card!!! Of course she didn’t!!! It was a gift from me. Your returns policy is terrible and I shall say that to the many people here who would otherwise like to buy from you online as we have limited shops here.
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