I’ve had a really bad experience with my online ordering. I ordered some clothes back In December, after a few weeks of waiting we received an email saying it was delivered. My husband was home all day and we have front door cameras. The next day we gave them a call and told them we haven’t got our package. They told us to wait til Friday and if it wasn’t there call back. After waiting we still had not received anything so we gave them a call. They told us they would look into the matter. After about a week of waiting we got an email saying that after looking into it they see our package was delivered and they would not be resending the order and not give us a refund for the missing order. My husband called back and they said they would refund the order and should be getting a email. I have still yet to see any email and have not seen anything on my bank account.such a lie.Never ever buy qniqlo again.