Another horrible experience at Uniqlo (I had no idea they were receiving such bad reviews, should have checked here before purchasing)! After having spent over $500 at Uniqlo (Yorkdale Mall) yesterday (Nov. 16, 2019), I returned today to purchase a few more items and to exchange a couple of wool sweaters that turned out to be too big. Having bought size Medium sweaters from the company before, I figured I didn't have to try them on. Uniqlo refused to exchange the size medium for size smalls simply because I didn't bother to bring the tags with me - even though I had the receipt. This is the first time I heard of this policy, and they didn't bother to mention this significant detail a when explaining their exchange and refund policy. I explained to them that I live about 2 hours away, but Uniqlo would not budge. I had the same situation at ZARA (I was returning their down coat to buy Uniqlo's seamless down coat, and I had no issues at ZARA). Note: Most retailers do returns / exchanges with just the receipt. I've been a loyal customer of Uniqlo over the years, and to be treated so poorly and with such disrespect was very jarring!! I will not support this company again, ZARA will get my business. It's particularly disappointing, because Uniqlo is a Japanese company, and having spent time in Japan, I am cognizant of the the Japanese values of honour, integrity, respect and excellent service. Uniqlo is a total disappointment for representing the Japanese. I hope they lose business and fail in Canada!! Never buying another item from you again!!!