We have used this company previously with no problems. This time was terrible. We had a mixture of carpets and vinyl fitted throughout our home. Firstly they cut the bathroom vinyl in front of the bath rather than it going underneath which we had requested and paid for. We only discovered this when we went to install a new bath panel a week later and couldn't as the vinyl wouldn't have reached it. We rang the store and they didn't seem bothered but promised a call back which we never got. So now we're stuck with an old bath panel we can't replace. Today they fitted our lounge carpet. It has been raining yet they dragged the carpet along the floor where they'd walked in wet shoes so marked it. I pointed out one particularly badly marked bit and they said they always allow extra so would cut that bit off. Then they realised they scarcely had enough so it only just fit. They also took the seat and back cushions off our brand new expensive suite and chucked them onto the floor which was dusty and wet from their shoes. I was horrified and ran into the room to grab the cushions. I mentioned the mark on the carpet when they'd finished, about 8 inches square, and he said he'd clean it. 5 minutes later he said he'd sorted it. They left, then 5 minutes later returned saying they'd left their turps. I found it on the window sill and gave it to them, not thinking anything of it. As the afternoon wore on there was a terrible smell of turps giving all of us headaches. Suddenly I realised what they'd done....they had wiped the mark with neat turps! To make things worse, it has left a stain. I've scrubbed it but can't get rid of either the stain or the smell. So now we have a brand new carpet with a turps smell and stain. Absolutely disgusted that we've saved up and wasted our hard earned money. As well as the cost of carpet for the stairs, landing and lounge, plus vinyl in the hallway and bathroom, we've handed over £150 in cash for fitting. I am absolutely disgusted.