What can I say.... There are kind human beings left in this world, not only did Joe and his team make me feel welcome on arrival but my whole experience was impeccable. Having recently brought a newer car, it failed its MOT, Universal advised accordingly within a professional and understanding manor. Once the car had passed, only a day later something was terribly wrong, the car was not fixable and had to be scrapped, Joe and his team attended to this car to the best of their ability, but their kindness is an understatement , Universal have a creditable team working for them.....their kindness lead to tears , of joy!! Will always use this garage and recommend to others. Amazing staff :)