One of your operatives who was using your vehicle YD70 EYT in Ruskin Avenue Waltham Abbey on Sunday 21st August at around 1415. We were driving up Ruskin Avenue when your operative pulled up in front of us blocking the road, he then got out and started speaking to the driver of a Morrisons van that had a flat tyre that was parked next to the kerb, I got out and asked your operative to move so we could get passed and he said no, in fact he said call the police to move me, despite repeatedly asking him to move he refused and laughed at us, we explained we were on our way to the hospital but again said he didn’t care, he had not started the work on the vehicle and could of moved. Your operative was extremely, rude, obnoxious and found the situation funny. When he finished the job some 20 minutes later he took a picture by of our car and then followed us driving extremely close and trying to pass us on our inside and shouting at us. I am sure that this is not the kind of image you want for your company.