Needed a new tyre for my BMW. Spoke to two major tyre and exhaust options who quoted £245. Called Universal in Springfield / Sandford Rd Chelmsford and spoke to Kelvin who quoted me £198. His manner and service was ab out of this world. He ordered the tyre and called me when it arrived like he said he would. Exceedingly friendly guy who builds an immediate rapport with his customers. I had just had back surgery so he was very empathetic and patient when I couldn’t make the day I said I would come to have the tyre fitted. I went for the tyre fitting and was met with a warm greeting by Kelvin, who recognised who I was, and the young chap who fitted it. Whilst waiting it was great banter. I observed Kelvin dealing with a wide range of customers and enquiries. He was obviously fair and honest with them and tried getting them to the best option for them at best cost poss. He has an amazing way of dealing with people and I wouldn’t think of going anywhere else if I needed tyres n exhausts etc. I had just had my first my MOT done by the main BMW dealership and as ever the service was pretty rubbish to such an extent I would never deal with them again unless I had ab no option. So five stars to Kelvin and Universal