I have vision issues and asked the staff to assist with my passport application.To cut a long story short they charged for this service but refused to do the application for me as if this was a terrible thing for someone visually impaired to ask. They then said the photo might not be me as I looked "too old" and insisted I had the photo endorsed. I was en route for my Covidjab so had to eave money and return. Even when the photo was endorsed they refused to accept it ALBEIT I HAVE BEEN CUSTOMER FOR 10 YEARS SO THEY KNEW IT WAS ME.The owner Elliot then waded in and told me to pay to send it Special Delivery as he was not accepting it and told me I could complain. He refused to refund my money.The passport office accepted my application and were appalled when I told them this story saying the service charged at £16 is so staff can help/do the form and allow you to sign it.It has cost me this plus £21 in Special Delivery posting charges trying to find an address to complain toand also sending it to Passport Office myself. The only other time I have dealt with Elliot was when a parcel was delivered for collection to East Finchley but Elliot sent me back and forwards to sorting office saying he did not have it.In fact he did. No apology from Elliot.Threatened with no service and indeed refused it plus taking my money I require my money back. I am a decent civil human being. DISRIMINATION against me for being older and unable to see was and is awful Taking my money for a service they not only refused to deliver but to which much abuse has been added is disgraceful. Elliot you need to return all the money this has cost me i.e £37 and consider that everyone deserves respect. You can text 07961 894 539 to invite me in to collect this. LJ