I've been with upand for 4yrs now and it was a great start, but after my lease was up at my old property they took 3000 out my wallet saying them went down in value and that I needed to have it appraised to get my wallet back up to par, this was after I renewed the lease. So I stuck it out and waited only to find out I'm still not getting my wallets value. So I spoke with a Mr. Needham who said that he would help me to get an appraisal to see if that would help and said that if I moved out and got another one of their properties he would help me. So I moved to a new property and waited only still to not have an appraisal done and they still kept my wallet the same -3000. Once I get to the new property I moved (Brand New) the Ac unit does not work well. They send out 3 different tech who still can't fix the ac and give me temp ac to put in the windows. (CRAZY) Saying that because this a new property I'm under warranty. How about 30days later they charged for the service and the ac still not fixed. I began to reach out to the office because they will not let you pay until the maintenance fee is paid. So I paid because my rent was due and avoid a late fee. Afterwards I start reaching out to their management team to only get a run around. No one follows up, no one picks up the phone except for the leasing team. And they are no help.... it was good start but afterwards of setting goals and trying to be good sport about the whole deal. I finally came to the conclusion that this company is not right me. I even reached out to Micheal Wong who is the founder of the company only to be disappointed again. (No Response from him) see att: In any business communication is key. I really had high hopes of completing a home buying process with them but after the experience I'm getting and receiving....I'm no longer wanting to be a part of this company attributes.