my XRP holdings were sold without my authorization, resulting in a significant financial loss. I would have sold them now at a profit
I have held XRP in my account for over two years, patiently waiting for its value to rise. Recently, when attempting to access my account to manage my XRP holdings, I discovered I was unable to log in. After resolving the access issue, I was shocked to find that my XRP had already been sold at a significant loss. This sale was neither initiated nor authorized by me.
I request a clear and immediate explanation for the following:
Why my XRP holdings were sold without my explicit authorization.
Details regarding the date, time, and circumstances under which this sale occurred.
Confirmation of Uphold’s policy regarding the custodial handling of user assets, particularly in situations where trading or access restrictions are in place.
I have reviewed the transaction history in my account and found no reason or setting (e.g., automated orders) that would justify this sale. If this sale was conducted as part of an internal policy or regulatory response, I was never notified in advance.
This situation has caused me significant financial harm, as I was holding onto XRP with the clear intention of selling it at a later date when its value increased. I trust Uphold as a secure platform for managing my cryptocurrency, but this incident raises serious concerns about the safety and transparency of my assets.
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