Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. Initially I sent them an email - no response, ever. Tried 'Live Chat' but no-one was available for that. Left reviews and Facebook comments and all of a sudden P2G start to respond! Unfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders. 'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites. Parcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now. Have been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday.